Returns & Refund
- 15.10.2024
- ling
- 0 reviews
We accept returns for replacement or refund within 5 days after you receive the costumes, dresses, wigs, or shoes. The full cost of the merchandise will be refunded as long as the item is still in new and good condition. However, please note that the original shipping cost is non-refundable. To initiate the return process, please follow the steps outlined below:
Step1: please contact our customer service: [email protected],showing item(s) you would like to return and the reason, then we will determine whether your merchandise can be returned for a replacement or refund according to the return policy.
Step2: Once confirmed, please return items to Fengcheng 3rd Road, Weiyang District, Xi'an City, Shanxi Province, China. (We have multiple overseas return centers. Please contact [email protected] for the specific address). Remember to contact our customer service team and we will send you the RMA number and guide you through the rest of the process.
Step3: After receiving and checking the merchandise,the refund will be processed within 3-5 working days (weekend excluded).
About shipping fee: under normal circumstances, the shipping cost of the return is paid by the customer, and we bear the shipping cost of the replacement. Please note, if the customer returns the merchandise without negotiation, we will not bear any cost.
We do not charge extra fees for the return or exchange. The customer has to return back the item at his or her cost. We will ship the exchanged item to the customer at our cost, if the customer returns it back for an exchange. Please contact our customer service for the returning address and RMA number. Please note that you can only get a refund with the RMA number in the returned package. We're not responsible for your returning to the wrong address or dealing with packages without RMA number.
Following are conditions on which return is not accepted:
Special Sale items can not be returned for refund
1: All custom-made items can not be returned.
2: If you return part of the costumes, the payment can not be refunded.
3: Worn, used, stained, animal hair attached or altered items can not be returned.
4: Undergarments, socks and stocking can not be returned.
5: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etc can not be returned.
6: Unauthorized refusal packages will be charged 15% of the total cost on the order as restocking fee. Also, this makes sense in the case that you forget to sign the package and the parcel is returned back to us.
7. The clearance items can not be returned for a refund.
Here are cases in which you can return the merchandise for a replacement or refund:
1: Faulty or wrong item(s). If the merchandise is defective or destroyed during shipping, we can exchange the item for you. Or just send the item back to us. We will refund you once receiving the returned parcel.
2: Wrong size. While placing the order, you can directly choose the size or send us your measurement. Always make sure you select the right size. We will make the suit strictly according to the received size information. If we make the suit in a wrong size, we can exchange or refund the payment of the order to you.
3: Wrong color. If the received merchandise is made in a color which is completely different from the color you choose, just contact the Customer Service Department: [email protected] for refunding or replacing. However, pay attention to this: The item can not be the same as the image. There may be little color difference when you see the suit on different display screens. Dissatisfaction caused by this can not be returned. But we promise all suits are made according to what you see on our site. They are 95%-99% most like the images. And we offer modifications on all merchandises. Rest assured please.
4: If you plan to return the merchandise, please make sure it has never been used, worn, altered and there aren’t missing items. The original package, garment tag and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please.
Please return the costumes back with a shipping number.